Legal
Terms of Service
These terms govern your use of the ContentFlow website and any evaluation of our platform. By accessing the site, creating an account, or using the platform in any capacity, you agree to these terms. If you are entering into them on behalf of an organisation, you confirm that you have authority to bind that organisation. Production use of ContentFlow is governed by a signed order form or subscription agreement, which prevails over these website terms.
The service
ContentFlow provides in-app content management, campaign targeting, experimentation, and analytics tooling for product and marketing teams. The platform lets you manage content blocks, target campaigns to audiences, run experiments, and measure results across your own applications and channels.
The website at contentflow.click describes the platform, its plans, and supporting documentation. We may add, change, or remove features and functionality over time. Where a change materially reduces the core functionality of a paid plan, we will describe it in your subscription agreement or provide notice as required there.
Evaluation and sandbox use
We may provide access to trial accounts, sandbox environments, or preview features so you can evaluate the platform. Evaluation access is provided for assessment purposes only and may be time-limited, capacity-limited, or withdrawn at any time.
- Do not use evaluation or sandbox environments to process real production, personal, or regulated end-user data unless a signed agreement expressly permits it.
- Sandbox data may be reset, purged, or migrated without notice; do not rely on it for retention or availability.
- Preview and beta features are provided as is, may change without notice, and are excluded from any service commitments.
Accounts and eligibility
To use certain parts of the platform you must create an account and belong to a workspace. You are responsible for the accuracy of your registration details, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account.
- You must be able to form a binding contract and must not be barred from receiving the service under applicable law.
- You are responsible for the acts and omissions of members you invite into your workspace.
- Notify us promptly at hello@contentflow.click if you suspect unauthorised access to your account.
Acceptable use
You agree not to misuse the site or platform. In particular, you agree not to:
- attempt to gain unauthorised access to the site, platform, accounts, or underlying systems;
- probe, scan, or test the vulnerability of any system, or circumvent authentication or rate limits;
- distribute unlawful, misleading, deceptive, or harmful content through the platform;
- interfere with or disrupt the integrity or performance of the service, or introduce malicious code;
- reverse engineer, decompile, or copy the software except to the extent permitted by law;
- use the service to violate the rights of others or any applicable law or regulation.
We may suspend or restrict access where we reasonably believe use breaches these terms or poses a risk to the service or other customers.
Your content and end-user data
The content you create and the end-user data you process through the platform remain yours. We claim no ownership of your content or end-user data, and you retain all rights, title, and interest in them.
For personal data processed through the platform, you act as the data controller and ContentFlow acts as the data processor, processing such data only on your documented instructions and as set out in your subscription agreement and any accompanying data processing terms. You are responsible for having a lawful basis to collect and process the end-user data you route through the platform. We describe how we handle personal data in our Privacy Policy.
Intellectual property
The ContentFlow name, brand, logos, interface, documentation, and software remain our property or that of our licensors, and are protected by intellectual property laws. Nothing in these terms transfers any of those rights to you.
We grant you a limited, non-exclusive, non-transferable right to access and use the site and, during any evaluation, the platform, solely for the purposes described in these terms. You grant us the limited rights to host, process, and transmit your content and end-user data as necessary to provide the service.
Plans, fees and billing
Self-serve plans, including Free and Pro, are described on our plans page. Paid self-serve plans are billed in advance on a recurring basis through our payment provider, and fees are non-refundable except where required by law or expressly stated.
- Free: no charge, subject to the limits described on the plans page.
- Pro: a recurring subscription fee, billed automatically until cancelled.
- Production and Enterprise Order form: arranged through a signed order form or subscription agreement, which sets out fees, commitments, and terms.
You authorise us and our payment provider to charge the applicable fees and any taxes to your payment method. If a charge fails, we may suspend paid features until payment is resolved. See the plans page for current details.
Third-party services
The platform may integrate with or link to third-party services, such as payment processors, authentication providers, and analytics tools. Those services are governed by their own terms and privacy practices, and we are not responsible for their content, availability, or conduct. Your use of a third-party integration is at your discretion and subject to that provider's terms.
Warranties and disclaimers
The website is provided as is and as available, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site or evaluation environments will be uninterrupted, error-free, or secure. Any warranties for production use, if any, are those stated in your signed subscription agreement.
Limitation of liability
To the extent permitted by law, ContentFlow is not liable for any indirect, incidental, special, consequential, or exemplary losses, including loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the site or evaluation of the platform. To the extent permitted by law, our total aggregate liability arising from your use of the website and any evaluation access is limited to the amount you paid us, if any, for that access. Nothing in these terms limits liability that cannot be limited under applicable law. Liability for production use is governed by your signed subscription agreement.
Term and termination
These terms apply while you access the site or hold an evaluation account. You may stop using the site at any time. We may suspend or terminate your access to the site or evaluation environments where you breach these terms, where required by law, or where continued access poses a risk to the service or others.
Termination of website or evaluation access does not affect any signed subscription agreement, which governs the term and termination of production use. Provisions that by their nature should survive termination, including intellectual property, disclaimers, and limitation of liability, will survive.
Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles. The competent courts of the Kingdom of Saudi Arabia have jurisdiction over any dispute arising from these terms, except where a signed subscription agreement provides otherwise for production use.
Changes to these terms
We may update these terms from time to time. When we do, we will revise the date shown at the top of this page. Material changes will be communicated by reasonable means where appropriate. Your continued use of the site after changes take effect constitutes acceptance of the revised terms. Where a signed subscription agreement governs your production use, changes to these website terms do not alter that agreement.
Contact
Questions about these terms can be directed to hello@contentflow.click. For plan details, see our plans page, or reach out through our contact page.